Can I use my own activation/promotions agency to supply promoters in Dis-Chem?

No, Dis-Chem has vetted and contracted a preferred partner, namely XP Squared Proprietary Limited.

Why can I not use my own activations/promotions agency?

With 100s of stores and 1000s of suppliers it is not possible for Dis-Chem to ensure standardised execution and compliance across multiple agencies thus Dis-Chem has taken this decision to ensure that all 3rd party representatives working in a Dis-Chem store are compliant with the rules and regulations as set out by Dis-Chem Pharmacies legal department thereby safeguarding the stores, the suppliers, the brands and the shopper.

Who is XP Squared?

XP Squared has been the Dis-Chem preferred activation partner since 2016. They manage the bookings systems and calendars for all promotional staffing as well as the execution of promoter related activity for all Dis-Chem Suppliers. For more information about XP Squared go to www.xp2.co.za. 

Can I use a specialist agency for professionally certified staff i.e nurses, make-up artists, etc?

Yes, in the event that XP Squared cannot provide you with certified professional staff you may contract a Specialist Agency however additional requirements will apply. 

What additional requirements apply to Specialist Staffing Agencies?

Below is a list of current requirements however Dis-Chem and XP Squared reserve the right to amend this list and/or request additional information and/or documentation, the same which may be be amended from time to time, and/or applied on a case-by-case basis:

​

• The Supplier must provide a letter on a company letterhead which is signed by a director of the company, the same which must include:

  • motivation for the use of staff supplied by a specialist agency (including the agencies credentials); and

  • acknowledgement of liability related to or resulting from any action or advice, indemnifying Dis-Chem Pharmacies Limited and XP Squared Proprietary Limited from any and all claims that may arise; and

  • acknowledgement that the supplier will remain responsible for the actions of the agency and the staff supplied by the agency whilst in attendance in any Dis-Chem location.

• Credentials of the Specialist Agency.

• Proof of professional certification for Agency Staff.

• Copies of Identity Documents and Work Permit (where applicable) for all Agency staff in Dis-Chem stores.

• Specialist Agencies Letter of Good Standing from the Department of Employment and Labour in accordance with Compensation for Occupational Injuries and Diseases Act 130 of 1993 (as amended).

• Proof of Public Liability Insurance no less than R5,000,000.

• The Supplier must confirm that all Agency Staff have been trained on the Dis-Chem Store Policies.

• The Supplier must ensure that all Agency Staff have signed the Dis-Chem External Suppliers/Sales Reps/Promoters/Merchandisers and Store Policy Contract confirming their understanding of and commitment to adherence explained therein.

• The Supplier must ensure that all Contracts, as mentioned above and ID Documents are received by XP Squared no later than 7 working days prior to the commencement of the activations to allow sufficient time for the documents to be processed. 

​j

Is the same documentation required when booking a promoter through XP Squared?

​

No, all you will be required to provide is a Purchase Order issued by the procurement department of the company confirming the approval of your booking and the cost thereof.

​

Why does the documentation requirements differ when booking promoter through XP Squared?

​

Dis-Chem's contract with XP Squared dictates that the agency have all of the above in place for all promotional staff which they deploy in Dis-Chem stores; thus XP Squared is contractually liable for any and all staff provided on behalf of you, the supplier.